Refund policy

At Schaefer Inc 82, every item is handcrafted with care and often made just for you. Because of the custom and one-of-a-kind nature of our products, we have the following return policy:

Custom & Personalized Orders

All custom and personalized items are final sale and cannot be returned or exchanged.

This includes any item that has been:

• Customized with names, dates, colors, or design changes
• Made specifically upon request
• Altered from the original listing

We put a lot of love into creating your unique piece, so please double-check all details before placing your order.

 Non-Custom Items

For non-custom items, we accept returns or exchanges within 7 days of delivery.

To be eligible:

• Item must be unused and in original condition
• Must be returned in original packaging
• Customer is responsible for return shipping costs

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery.

Include:

• Your order number
• Photos of the item and packaging

We will gladly replace the item or offer a refund if the issue is on our end.

 Cancellations

• Custom orders cannot be canceled once production has begun
• Non-custom orders may be canceled within 24 hours of purchase

Color & Design Disclaimer

 

• Slight variations
• These are not considered defects, but part of what makes each piece one-of-a-kind

Questions?

We’re here to help! If you have any questions before ordering, please reach out—we’re happy to make sure you feel confident in your purchase.

By purchasing from our shop, you agree to this return policy.